Cancellation and Refund Policy

Effective 10 October 2026

Try ShortSmith Pro free for 14 days before you pay anything, and keep using the Free plan for as long as you like. After you pay, you can cancel auto-renew any time. Payments already made aren't refunded, except in the cases below.

Free plan and trial

Each new account gets 14 days of Pro free, once per person, email address and PC. No card is needed and nothing is charged. If you don't subscribe, your account moves to the Free plan (5 clips a month). If you subscribe during your trial, your paid period starts when the trial ends, so you lose no free days.

Cancelling

• In the app: open your account and turn off auto-renew.
• By email: write to [email protected] from your account email, and we'll turn it off within 2 working days.
• With Dodo Payments: open the customer portal from the link in your Dodo Payments receipt email and cancel there.
• With your bank: if you pay with an Indian card or UPI, you can also cancel the auto-pay mandate from your card issuer, bank or UPI app.
• Deleting your account also cancels auto-renew.

After you cancel, nothing more is charged, and you keep Pro until the end of the period you've paid for. Your account then moves to the Free plan. If you pay with an Indian card or UPI, your bank or UPI app notifies you before each renewal payment is taken, and the payment goes through about 2 days after that notice.

Refunds

Because you can try every Pro feature free for 14 days first, payments aren't refunded once made, including renewals and part-used months or years, except in the cases below. Refunds can be made within 30 days of the payment.

We always refund if:

• you were charged twice for the same period (a full refund of the extra charge)
• you were charged after you asked to cancel, whether in the app, by email or with your bank, or after you deleted your account (full refund)
• you paid but your access wasn't turned on, and we couldn't fix it within 4 working days of you telling us (full refund)
• ShortSmith doesn't work as described on this site on a PC that meets the listed requirements, and we can't fix it (tell us within 30 days of paying)
• we remove a feature you paid for without a fair alternative, or close your account without any fault of yours (the unused part of your paid period; after 30 days, we make it right with free time or another fair remedy)

Exchanges don't apply, because ShortSmith is a single software plan.

How to ask for a refund

Email [email protected] from your account email, with the payment date and amount. Include the payment or invoice number from your Dodo Payments receipt email if you have it. We acknowledge your request within 48 hours with a reference number and decide it within 4 working days. Approved refunds are paid by Dodo Payments to your original payment method and usually arrive within 3 to 15 working days, depending on your bank and payment method. If you're not happy with our decision, you can complain to our Grievance Officer or the National Consumer Helpline.

Payments

• Our order process is run by our online reseller Dodo Payments, the Merchant of Record for every order. It processes the payment, issues your invoice and handles tax, and its Buyer Terms also apply to your purchase.
• You pay on Dodo Payments' secure checkout, opened from the app. It shows the payment methods available to you. We never see your full card number, CVV, UPI PIN or bank login.
• Pro costs ₹299 a month or ₹2,590 a year, including all taxes. There are no other fees.
• Refunds are issued by Dodo Payments to your original payment method.
• If something goes wrong, please write to us first. For a billing question you can also contact Dodo Payments, using the support details in your receipt email. You can always raise a dispute or chargeback with your bank.

Delivery

ShortSmith is delivered online and nothing is shipped. See our Shipping and Delivery Policy.