Contact

ShortSmith is made by one person. Questions, problems, refunds and privacy requests all come straight to me.

In the app
Open Messages and write to me. You'll get the reply there.

Reply time
I acknowledge every message within 48 hours. Refund requests are decided within 4 working days, and every complaint is resolved within one month at most.

Reference number
Every complaint gets a reference number in my first reply. Quote it to check on progress.

Maker

Tanishq Raj Mandowara, individual (sole proprietor), trading as ShortSmith

Bellandur
Bengaluru, Karnataka 560103
India

Payments and billing

Orders are sold by our reseller Dodo Payments, the Merchant of Record. It handles payments, invoices and tax. For a billing or refund question, write to me first, or contact Dodo Payments using the support details in your receipt email.

Grievance Officer

Tanishq Raj Mandowara
Grievance Officer (Proprietor)

Email: [email protected]
Phone: +91 70141 71721

Bellandur, Bengaluru, Karnataka 560103, India

The Grievance Officer handles every complaint: payments, refunds, the app and your personal data. I acknowledge each complaint within 48 hours and resolve it within one month at most (refund requests are decided within 4 working days). For data requests, see the Privacy Policy.

If I can't resolve your complaint, you can also contact the National Consumer Helpline: call 1915 or visit consumerhelpline.gov.in.